At SKUG INSIGHTS, a specialist is available 24 by 7 to assist. You’ll face no scripts, no hurried questioning, and no fast-paced conversations but, just genuine customer support executives who are passionate about their work and offering great customer support.
SKUG INSIGHTS follows the typical – follow-the-sun – model, which was developed to provide round-the-clock customer service. We literally “follow” a global workflow in which concerns can be handled effectively for customers from different time zones. This model has helped us increase responsiveness and reduced delays.
Skug Insights 24/7 Support model assumes a proactive role in business revenue generation. The typical find-fix, transaction based helpdesk support model is no longer viable – we build collaborative partnerships and understand business objectives in order to cater effectively and propose other revenue prospects.
While increasing customer retention is imperative, helping teams to accomplish this culture change often demands impressive support and services. Our 24/7 bespoke consultative services approach to maximizing customer loyalty and retention is designed to help build a high touch-point and tech culture within our customer support environment.
We develop a comprehensive, customized set of customer service support arrangement to ensure our clients’ specific needs are met throughout the engagement’s lifecycle.